Privacy Policy
Last Updated: 30 October 2024
Phoenix Energy (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information that you provide to us through our website and services in compliance with the Protection of Personal Information Act, 2013 (“POPIA”). By accessing or using our website, you consent to the practices described in this Privacy Policy.
1. Information Collection
Phoenix Energy may collect certain personal information, including but not limited to:
First name, last name, email address, and phone number.
Information regarding electricity usage and consumption to help us tailor our energy solutions to meet your specific needs.
We collect this information directly from you through forms on our website, where you voluntarily provide details to request information or services from us.
2. Purpose of Information Collection
We collect and use your personal information for the following purposes:
To respond to inquiries and provide follow-up services as part of our lead generation and client support processes.
To better understand your requirements and preferences in relation to our energy solutions.
Your information is used solely for these purposes and will not be used for product development, personalization, or targeted advertising.
3. Third-Party Disclosure
Phoenix Energy does not share, sell, or rent your personal information to any third-party providers, partners, affiliates, or external parties without your explicit consent, unless required by law.
4. User Rights and Access
Under POPIA, you have certain rights in relation to your personal information. This includes the right to:
Access, correct, or delete your personal information that we hold.
Request a correction or deletion of your data by contacting us at the email address provided below. We will process your request and confirm the removal of records from our CRM system.
5. Data Protection Measures
Phoenix Energy takes the security of your personal information seriously. We store your data in a secure CRM platform, protected by passwords and accessible only to authorized personnel within our company. We use commercially reasonable administrative, technical, and physical measures to safeguard your data against unauthorized access or disclosure.
6. Cookies and Tracking Technologies
Our website does not use cookies to collect personal information. However, we may utilize Google Analytics to track user activity and improve website performance. Google Analytics may collect anonymized data, but this information does not identify any specific user.
7. Data Retention
Phoenix Energy retains personal information for a period of up to twelve (12) months, after which data will be securely deleted unless we are required by law to retain it for a longer period.
8. Children’s Privacy
Our website and services are intended for individuals over the age of eighteen (18). We do not knowingly collect personal information from minors. If a minor provides us with personal information, it is assumed that they do so at their own discretion.
9. International Data Transfers
Phoenix Energy does not transfer your personal information internationally. All collected data is processed and stored within South Africa.
10. Updates to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes to this policy will be posted on our website with the “Last Updated” date reflecting the date of the change. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
11. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Phoenix Energy
Email: info@phoenixenergy.tech
